Privacy Policy
Effective Date: April 8, 2026
Cell Operations ("we," "us," or "our") operates the website celloperations.com and is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information, including your rights under applicable privacy laws such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Cell Operations is a creative and narrative-driven art project based in the United States, selling handmade goods and hosting interactive content to customers and participants in the U.S. and internationally.
We collect personal information that you voluntarily provide when you place an order, sign up for email updates, or contact us through the site, including your name, email address, phone number, shipping and billing address, and payment information. We also collect certain information automatically through cookies and similar tracking technologies, including your IP address, browser type, device type, pages visited, and general usage behavior. This information is collected through Squarespace, our website hosting and analytics provider, as well as Google Analytics, and helps us understand how visitors interact with the site and improve the experience.
The website includes interactive puzzles, games, and alternate reality game (ARG) content. Participation does not require an account, and we do not collect personal information beyond what you voluntarily provide through the email signup or contact form. Any progress, answers, or interactions with puzzle content are processed in your browser and are not stored or linked to your identity by us.
We use the information we collect to process and fulfill your orders, communicate order updates, respond to inquiries, send email updates to subscribers who have opted in, operate and improve the website, analyze usage trends, and detect and prevent fraud, security issues, and technical problems. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email.
We do not sell or rent your personal information. We may share your data with trusted third-party service providers as necessary to operate our business, including Squarespace (hosting, e-commerce, and analytics), Squarespace Payments and its underlying providers Stripe (payment processing, privacy policy at stripe.com/privacy) and Sift (fraud monitoring, privacy policy at sift.com/service-privacy), Google Analytics, and shipping carriers. These third parties are only given the information needed to perform their specific services. We may also disclose information if required by law or if we believe disclosure is necessary to protect our rights or the safety of others.
If you are located outside the United States, your personal data may be transferred to and processed in the United States, where data protection laws may differ from those of your country. We take appropriate measures to ensure that international data transfers comply with applicable privacy laws, including the GDPR and UK data protection laws.
You have certain rights regarding your personal data. If you reside in the EU, UK, or Switzerland, you have the right to access, correct, update, or delete your information, as well as the right to object to or restrict processing, request data portability, and lodge a complaint with a supervisory authority. If you are a California resident, you have the right to know what personal information we collect, request deletion, opt out of the sale of personal information (we do not sell data), and not be discriminated against for exercising your privacy rights.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, and reporting obligations. The site uses necessary cookies to securely serve the website to you, and analytics and performance cookies only when you acknowledge our cookie banner. You can manage cookie preferences in your browser settings, though disabling them may affect site functionality.
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorized access, but no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a new effective date. If you have any questions or concerns about this Privacy Policy or your personal information, or to exercise any of the rights described above, please contact us at bns1@celloperations.com.